Booking changes and cancellations | MonkeyTravel Vietnam

Changes & Cancellation Policy

No fees are charged for cancellations or changes to Monkeytravel bookings.

If a cancellation penalty is imposed by the product supplier (hotel, tour operator, spa, or other supplier), we will do our best to help you avoid it. If a penalty applies, only the amount remaining after the penalty may be refundable, and a full refund may not be possible.
We do not charge a separate cancellation fee; only penalties imposed by the supplier may apply.
The policy below is a general guideline. Products with stricter cancellation terms follow their own policies.

Hotel Booking changes and cancellation fees

High season November 1st ~ the following year's March 31st

More than 23 days before check-in Full refund
Within 22 days of check-in, on the day of check-in, or in case of a no-show Refund not available

Low season April 1st ~ October 31st

More than 16 days before check-in Full refund
Within 15 days of check-in, on the day of check-in, or in case of a no-show Refund not available

Notice of cancellation policy during the high season and holidays

During peak seasons such as year-end holidays, Korean national holidays, and Vietnamese public holidays, stricter cancellation penalties may apply.
Please exercise extra caution when booking or canceling during these periods.
If unexpected circumstances arise, we will do our best to negotiate with the hotel on your behalf.

Golf Booking changes and cancellation fees

32+ days before the activity date Full refund
Within 31 days of the activity date Refund not available

Tour Booking changes and cancellation fees

2 days prior to useFull refund
1 day prior to use or on the day of useRefund not available

Car Booking changes and cancellation fees

2 days prior to useFull refund
The day before50% of the total reservation amount
TodayRefund not available

Refund policy

The refund process varies depending on the payment method as follows:
Virtual account and bank transfer:
Please provide the bank account number for the refund.
The refund will be deposited into the account within 2 business days from the date of receipt.
Credit card and real-time bank transfer (full cancellation):
The card authorization or bank transfer will be reversed.
It may take 1–7 business days for your available credit or account balance to be restored.
Mobile payments:
Only payments made in the current month can be canceled.
For cancellations in the following month, the refund will be reduced by the 3.5% processing fee.

Korea Bank account

Kookmin Bank 652301-01-654145 Account Holder: TOTOBOOKING KOREA Co., Ltd

Important notes: Changes & cancellations

All cancellation and change deadlines are based on 18:00 Korea Standard Time (KST). Requests received after 18:00 KST will be treated as received the following day.
Check-in date calculations use business days, excluding Saturdays, Sundays, and public holidays in Vietnam.
The cancellation policy above is for general guidance only and may vary by product and date. The specific terms for each product take precedence.
Pre-announced guaranteed bookings (non-refundable reservations, etc.) are fully non-refundable, regardless of how much time remains.
For hotel bookings, early check-out after check-in is non-refundable for the remaining nights.
For hotel and golf bookings, separate rates for non-Korean guests, including foreign passport holders, may apply.
Please note that two or more changes or cancellations may result in a supplier penalty, even on dates that would otherwise qualify for a full refund.
All cancellation requests must be made through Monkeytravel. We are not responsible for any loss or disadvantage resulting from a cancellation request made directly to the hotel or supplier.
Monkeytravel acts as a booking agent on your behalf. Any disputes involving misrepresentation, substandard services, deposits, or other matters must be resolved directly between you and the relevant supplier.